🍃 FAQ: The World of Home of Thamani
Welcome to the Home of Thamani help center. Here you will find answers regarding our exceptional teas, our commitments, and the art of the perfect brew.
About Home of Thamani
Home of Thamani is a french company located in Cergy, France.
Though, the manufacture of the teas is processed in Kenya.
Our Teas & Origins
We exclusively select teas from the most prestigious terroirs of the African continent (Kenya, Rwanda, Malawi, South Africa). Each harvest is chosen for its unique character and the richness of its volcanic soil.
The majority of our partner estates practice sustainable or organic farming. Our priority is artisanal quality and the absence of pesticides to guarantee total purity in every cup.
- Black Teas: Powerful and rich in antioxidants, they contain caffeine (theine). Perfect for an energizing morning
- Rooibos: Naturally caffeine-free, it hails from South Africa. It is a soothing drink that can be enjoyed at any time of day by the whole family.
Product Information
Our black teas naturally contain caffeine. However, our Rooibos infusions are naturally caffeine-free, making them perfect for evening enjoyment or for those avoiding caffeine.
When stored properly in a cool, dry place away from light and strong odors, our teas maintain their optimal flavor for 12-24 months. Each product includes a best-before date on the packaging.
Yes! We offer discovery sets that allow you to explore our different tea varieties. Check our product collection for current sample options and gift sets.
Our teas are made from natural ingredients. Each product page lists the complete ingredient list. If you have specific allergies or dietary concerns, please review the ingredients carefully or contact us for more information.
Orders & Shipping
Shipping costs vary depending on your location and order size. Free shipping is available for orders over [montant]. Exact shipping costs are calculated at checkout based on your delivery address.
Domestic (France): 2 to 4 business days.
International: 5 to 10 business days depending on the destination.
Shipping costs vary depending on your location and order size. Free shipping is available for orders over [montant]. Exact shipping costs are calculated at checkout based on your delivery address.
Yes ! Once your order is shipped, you will receive a tracking number via email. You can use this number to follow your package's journey to your door.
If you need to modify or cancel your order, please contact us as soon as possible. Once an order has been shipped, we cannot make changes, but we're happy to help with returns if needed.
Absolutely. Our packaging is designed to be as elegant as it is environmentally conscious. We use recyclable materials and minimize the use of plastic.
Preparation & Storage
Every variety has its secret. Generally :
- Use filtered or spring water.
- Respect the temperature: 80°C for delicate teas, 95°C for black teas and Rooibos.
- Steep for 3 to 5 minutes depending on desired intensity.
Tea is sensitive to light, heat, and humidity. We recommend keeping your leaves in our original airtight tins, stored in a cool, dry place.
Commitments & Partnerships
In Swahili, Thamani means "Value" or "Precious." This reflects our mission: to value the expertise of African producers and offer our customers a product of exceptional rarity.
Yes, we cater to hotels, restaurants, and specialty boutiques. For partnership inquiries or bulk orders, please contact our dedicated team at: contact@homeofthamani.com.
Returns & Refunds
We want you to love your tea! If you're not satisfied with your purchase, you can return unopened products within 30 days of delivery for a full refund. Please contact our customer service team to initiate a return.
You can reach us via email or through our contact form. We typically respond within 24-48 hours during business days.
